Support / FAQ

To use DocumentRequest, you do not need to install any programs in particular, in fact, the service and erogato through any Internet browser.

Activation of DocumentRequest is very simple and free: and you need to indicate some basic information, the dates of your organization (if you want the invoice), then generate a personal password. With the activation you will be available all the functionality of the instrument and potassium usufruire of 5 free requests for trial.

If the URL you are proposing to Google map during the registration does not correspond to real quilo, proceed with the registration, in fact, you could correct the error successively, modifying the results of your profile. In that case, remember to correct the dates as soon as possible.

With DocumentRequest is possible to handle any type of file format and the only limit and the maximum size of the electronic documentation obtainable for every request, which is fixed at 2 GB.

The service does not concern only the electronic files in any format, in fact, based on the agreements with your client or recipient, you can also choose to provide the documentation by clicking on a specific address or preparing the same address the customer's address or Recipient, ready to go to drive it.

The preparation of the documentation request list (DocList) is a fundamental step for the correct functioning of the service but it is very easy and fast. In the page related to the requested resource in the IT platform, the DocList standard pre-format template is available, which should be utilized. The compilation of the model is very simple and is furnished with the guided information. Any request may be different from the recipient and the consignment modality of the documentation may also be different from the electronic one. The service is another interesting feature that you can scour free pot Activating DocumentRequest.

Delegate it for the documentation document to be managed with attenzione soprattutto in case you require confidential information. In the preparation of the documentation request list you will be able to indicate a delegate for the documentation document, you will receive an email with an access password on the only documentation page. I am not careful to inform the delegate preventively.

Your communication with the recipient is personalized in the main languages. This means that the text of the email will communicate your request and in the language you have selected during the preparation of the documentation request list.

Server hosts pittaforma located in Italy. Protezione virus. If you demonstrate that the management of the documents is made confidentially, then DocumentRequest does not examine the documents obtained from your clients or recipients, unless you are required by law or to provide technical support to your request. I would like to pay attention to distributing third-party access for document documentation

The electronic documentation received by your customers or recipient and stored on the server and available for your download for a period of 14 days after the expiration date provided in the document's request. I repeat this period the documentation is definitely canceled.

The operation of the service has been properly verified in the process of realization of the IT platform which is based, however, not alone and they can verify incomplete or malfunctioning blocks. I'm getting an email address available to whom you will eventually issue problems, which will be promptly resolved. In any case, the servicer of the service responds only for the possible loss of credit relative to the ones who do not sleep well.

In the document Terms of Conditions there are clauses to pay particular attention, as they may concern limitations of responsibility , the right to withdraw from the contract or suspend its execution, or sanction against the other contractor forfeiture, limitations on the right to oppose exceptions, restrictions on the freedom of contract in relations with third parties, tacit renewal or renewal of the contract, arbitration clauses or waivers to the jurisdiction of the judicial authority. These clauses are listed below under the heading "Unfair terms" and for these, during registration, specific approval is required.

Before using the service it is strongly advised to inform the recipient of the requests to accept the use of DocumentRequest. In case the request recipient ignores requests sent by DocumentRequest there is no right to reimbursement.

The service has a negligible cost compared to the savings it generates. The price is 5 cents per single request, with a minimum package of 100 requests, so only 5 Euro + VAT. From the date of activation of the request package you will have time up to a year to use them, with no possibility of reimbursement. The payment of the service is done online via PayPal, then with the main credit cards. With the activation you will immediately have all the features of the tool available and you can take advantage of 5 free requests per test.

Please note that all the VAT subjects who exercise business, art or profession in the territory of the State, or establish a permanent establishment who want or must exchange goods and / or services with operators from other countries are obliged to enroll in the VIES system. EU members in order to be able to perform intra-Community operations. If the taxpayer works intra-community without having enrolled in the VIES, he will be in a state of violation of national and community legislation. To be able to immediately use the DocumentRequest Service, even without your registration with VIES, we have provided for the possibility of applying VAT at 22%, in accordance with tax regulations.